Terms and Conditions

Preview Tool Notice

The majority of our products offer a preview tool that allows you, the customer, to personalize products with a visual representation of the product giving you guidance for image cropping, text placement and font choice. This tool is a SIMULATION only. While we make every attempt to personalize your product similar to your preview, the outcome of the product can vary from the preview that you create on our website. This includes exact placement and size of text and images, exact cropping of images, and most notably how an image may look engraved which cannot be accurately simulated with a software preview tool. By using our preview tool, customer acknowledges that the final product may vary from the preview shown on our website. Lasting Impressions reserves the right to modify your personalization to achieve better results in the final product, or to accommodate a product's dimensions or aspects that are not properly represented in the preview tool. Color imprinted items note: Color and/or tone may vary on the final product from what you see on a computer screen. This is unavoidable and varies by image and product.

Gift Messages

When purchasing gifts for others online, it is common to have the gift shipped directly to the recipient of the gift. To accommodate this, Lasting Impressions offers a FREE gift message service that provides a note, on a piece of paper, to be included in the package so the recipient will know who the gift is from. This is certainly not a replacement for a nice gift card that you might attach to the gift prior to giving it if you will receive the gift first. To keep this service free, we limit its use to customers who are actually shipping to the recipient and not the same person that appears in the billing address of the order. We reserve the right to omit a gift message, even if the customer requested one, when the billing and shipping person's name is the same.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Lasting Impressions Engraving, LLC., Copyright 2006, ALL RIGHTS RESERVED.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lasting Impressions reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Coupons and Discounts

Lasting Impressions, from time to time, may offer coupon codes for marketing purposes. Coupon codes may not be combined with any other discounts (such as quantity discounts which are automatically applied when you reach a quantity discount point). We reserve the right to discontinue a coupon code at any time unless a specific expiration date was offered with the coupon.

ALL CAPITAL Text Requests

Lasting Impressions reserves the right to change the case of text provided when such text is written in ALL CAPITALS, or, when Title case should be used and is not. We make every effort to personalize to your specifications, however, there are times when we must change the case of your letters to suit the font, the product, or both.

Out-of-Stock Products

Lasting Impressions makes every effort to ship your product(s) within 1-3 business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to personalization and/or shipping.

Returns

Understandably, due to the personalized nature of our products, we are unable to offer refunds/exchanges. We will, however, gladly replace any product that arrives damaged or defective (not including personalization). Claims for damaged merchandise must be made via email or telephone within seven days of receipt of item. Customer, at our discretion, may be required to send photos of product, or, return product so we may verify damage. Return shipping cost is at the expense of the buyer and may not be reimbursed by Lasting Impressions.

Shipping Policy

At Lasting Impressions, we make every effort to ship your order within 1-3 business days. Many factors can effect this including timely response to email questions regarding your personalization requirements.

If a product is out-of-stock, we will notify you by email of the estimated delay.

Orders are processed in the order in which they are received, no exceptions and regardless of shipping method. Overnight shipping DOES NOT MEAN you will receive your item next day. Please be sure to anticipate our processing time when selecting a shipping method. Our current processing time will be presented to you at checkout, and our estimated delivery dates take our processing time into account.

PLEASE NOTE: During the Christmas holiday, processing times are increased. Be sure to check our current processing time statement at checkout AND the estimated delivery dates for guidance when selecting a shipping method.

All shipping is through the U.S. Postal Service or UPS. We do not accept third party shipping including using customer accounts to ship to the customer or another recipient on the customer's behalf.

We cannot guarantee when an order will arrive. Consider any shipping or transit times, or estimated delivery dates, displayed on www.impressionslast.com or other parties as an estimate only. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

PLEASE NOTE: Shipping times shown for USPS or UPS are an estimate from the respective carrier and are NOT guaranteed. Delivery by a specific date is NOT guaranteed. To better the chances of on-time delivery, you should select a time guaranteed service for shipping (UPS: Next Day Air, 2nd Day Air, or 3 Day Select) and have accounted for our processing time plus the elected shipping service. Time specific transit times are for TRANSIT TIMES ONLY and do not account for the time it takes to process and ship your order (time guarantee applies to shipping cost ONLY!). PLEASE NOTE: Shipping time guarantees are NOT HONORED by the carriers when adverse weather conditions exist, OR DURING THE CHRISTMAS HOLIDAY SEASON, and therefore are not honored by Lasting Impressions.

Lasting Impressions reserves the right to change your selected shipping method if such change provides better or faster service, or in the case of PO box, Rural Route or APO/FPO addresses at no additional cost to you.

Taxes

Lasting Impressions shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Michigan. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lasting Impressions shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Lasting Impressions shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account (please allow 3-5 business days for the credit to appear on your statement). Paypal payment refunds are instant.